COVID-19 Policies

Important: In order to keep both our clients and our staff safe, we ask that if you have experienced symptoms of the Coronavirus, have tested positive for the virus, or if you have been in contact with anyone in the last 14 days who has, we ask that you please have someone else bring your pet in to be seen. You may call us prior to the visit to let us know that someone else other than the registered owner will be taking care of it.

IMPORTANT PROTOCOL FOR CURBSIDE RECEPTION & EXAMINATION OF YOUR PET

Please call our front desk at 772-466-3441

We will have you complete initial client/patient information and have you sign the authorization form for examination of your pet. Pens and clipboards are cleaned after each use.

The triage technician will meet you in the parking lot when we’re ready to bring your pet into the hospital for assessment by the doctor. Feline patients must be in a secure carrier.

Note: Cats must be brought in a secure cat carrier

Our medical team will call you with initial findings and secure authorization for recommended tests or treatment plans.

Please do not leave the parking lot before this call.

Payments may be made by e-pay if you prefer not to touch the credit card device. The device is being cleaned after each use.

No personal belongings will be kept with admitted patients. Medically necessary items only.

COVID-19 COMPLIANT EUTHANASIA SERVICES

We will continue to offer compassionate emergency euthanasia service when the need arises and your primary care veterinarian is not available. In an effort to protect the health of our pet families and staff members, owner present euthanasia services have been temporarily suspended. Families are asked to say their goodbyes outside prior to us bringing your pet inside. Your pet will be comforted by our caring staff and doctors.

We have to stay healthy in order to stay open for emergencies like the one you are currently experiencing. We are so sorry this emergency is occurring in such a difficult time for us all.